Frequently Asked Questions
Have questions? We’ve answered the most common ones below.
If you still need help, feel free to reach out to us at useproinfo@gmail.com
📦 ORDERS & SHIPPING
How long does delivery take?
Orders are usually delivered within 5–10 business days across India.
When will my order be shipped?
Orders are processed within 1–2 business days after confirmation.
Do you offer free shipping?
Yes, we offer free shipping on orders above ₹999.
A small shipping fee may apply to orders below this value.
How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/email.
🔄 RETURNS & EXCHANGES
Do you accept returns?
Yes, we offer a 7-day return window from the date of delivery with certain terms and conditions
Can I exchange a product?
Yes, exchanges are available for:
- Damaged or defective items
- Wrong product received
Please raise a request within 48 hours of delivery.
How do I request a return or exchange?
Simply email us at support@usebags.com with:
- Order ID
- Reason
- Product images (if needed)
When will I receive my refund?
Refunds are processed within 5–7 business days after the product is received and inspected.
👜 PRODUCTS & MATERIALS
What materials are used in USE bags?
Our bags are made using eco-friendly materials like canvas, jute, and sustainable fabrics, thoughtfully chosen for durability and style.
Are your bags handmade?
Yes, every USE bag is handcrafted by skilled artisans, making each piece unique.
Will the product look exactly like the images?
We try to represent products as accurately as possible.
However, since they are handmade, slight variations in print or color may occur—this adds to their uniqueness.
Are the bags durable for everyday use?
Absolutely. Our bags are designed to be lightweight, sturdy, and practical for daily use.
💳 PAYMENTS
What payment methods do you accept?
We accept:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
All payments are processed through secure gateways.
Is Cash on Delivery (COD) available?
(Optional – include only if applicable)
Yes, COD is available on selected orders and locations.
🎁 BULK & CUSTOM ORDERS
Do you offer bulk or corporate gifting options?
Yes, we provide bulk orders and custom branding solutions.
Please contact us at use.ecoproducts@gmail.com with your requirements.
📩 CONTACT & SUPPORT
How can I contact USE?
You can reach us at:
📧 use.ecoproducts@gmail.com
We usually respond within 24–48 hours.
🌿 At USE, we believe in creating products that are not just stylish, but also mindful.
Thank you for supporting sustainable fashion.