Return & Exchange Policy
↩️Return & Exchange Policy
At USE Ecoproducts, every product is thoughtfully handcrafted with care and attention to detail. We are committed to delivering beautiful, sustainable products and ensuring a pleasant shopping experience.
If something isn't right with your order, we'll do our best to make it right.
✅ Eligible for Returns
We accept return requests if:
📦 You received a damaged product.
🔄 You received the wrong product.
🧵 The product has a manufacturing defect.
📋 Return Eligibility
To qualify for a return:
✔️ Contact us within 48 hours of delivery.
✔️ Product must be unused and in its original condition.
✔️ Original tags, packaging, and accessories should be intact.
📸 How to Request a Return
Please email support@useecoproducts.com with:
🧾 Order Number
👤 Customer Name
📷 Photos of the product
📦 Photos of the shipping package (if damaged)
📝 Brief description of the issue
❌ Items Not Eligible for Return
As every USE Ecoproducts product is handcrafted, we cannot accept returns for:
🚫 Change of mind
🚫 Incorrect product selected by the customer
🎨 Slight colour differences due to screen settings
🧵 Natural variations in fabric, weaving, stitching, embroidery, or print placement
⚠️ Damage caused by misuse, improper handling, washing, or normal wear and tear
These variations are part of the beauty and uniqueness of handcrafted products and are not considered manufacturing defects.
🔄 Exchange Policy
If your product is damaged, defective, or incorrect, we will gladly offer:
✅ Replacement (subject to stock availability)
or
💳 Full Refund
If the same product is unavailable, you may choose another product of equal value or receive a complete refund.
💳 Refund Process
Once your returned product reaches us, our quality team will inspect it.
If approved:
💻 Online Payments
Refund will be processed to your original payment method.
⏳ Refund initiated within 2 business days
🏦 Bank processing usually takes 5–7 business days
💵 Cash on Delivery (COD)
Refunds will be processed through:
✅ UPI
✅ Bank Transfer
Please share your UPI ID or bank account details after approval.
🚚 Reverse Pickup
Where available, we will arrange a reverse pickup.
If reverse pickup is unavailable in your area:
📦 You may courier the product to us.
💰 If the return is due to our error (damaged, defective, or wrong item), reasonable courier charges will be reimbursed.
❌ Order Cancellation
🕒 Orders can be cancelled only before dispatch.
🚛 Once an order has been shipped, cancellation is no longer possible.
🤍 Handmade Promise
Every USE Ecoproducts product is individually handcrafted by skilled artisans.
Slight variations in:
🧵 Weaving
🎨 Fabric placement
🪡 Stitching
🌿 Texture
🌈 Colour tone
make every piece unique and should be appreciated as a hallmark of authentic handmade craftsmanship.
🌿 Our Quality Promise
Every order undergoes a quality inspection before dispatch.
If we make a mistake, we'll resolve it quickly with a replacement or refund, because your satisfaction is important to us.
📞 Need Assistance?
📧 Email: use.ecoproducts@gmail.com
💬 WhatsApp: +91 8111893439
🕙 Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
💚 Thank You
Thank you for supporting handmade craftsmanship, sustainable living, and the artisans behind every USE Ecoproducts creation.
— Team USE Ecoproducts